Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role:
Attend the customers at the reception and receive the units with no error/mistakes on the notification.
Manage customer incoming calls and update the repair status
Follow up with customer for estimate approval
Customer complaints very minimal – based on the target
Customer incoming calls to be attended within min rings based on the target
CSI based on the target
Customer waiting time – minimal based on the target
Customer orientation
Speed of attending to customers
Accuracy of data entry
System process knowledge and communication
Update repair status in SAP
Co-ordinate with stores for parts / units
Responsible for SAP Billing / invoicing
Filing of relevant documents.
Co-ordinate with Drivers for the committed deliveries
MIS reports
What you will do:- Description of Accountability:
Attend the customers at the reception and receive the units with no error/mistakes on the notification with no error/mistakes on the notification.
Customer complaints very minimal – based on the target
Customer incoming calls to be attended within min rings based on the target
CSI based on the target
Customer waiting time – minimal based on the target
House keeping / grooming and preventability / punctuality
Customer orientation
Speed of attending to customers
Team approach
Initiative / flexibility and punctuality
Accuracy of data entry
System process knowledge and communication
Required Skills to be successful:-
Good Communication Skills in English and Arabic
Attention to Detail
Highly Numerate
Good Communicator
Collaborative Style
Optimistic Attitude
Good working knowledge of Excel and key Microsoft Applications
Knowledge of SAP an additional advantage
What equips you for the role:
High School or Bachelor Degree
5-6 years’ experience working as customer support
Retail background preferred
Excel and computer literate
Thinking and Analytical Skills.
Empathy Customer service and results oriented Leadership and problem solving skills
Good communication skills
Excellent relationship skills
Accountability
About Al-Futtaim Retail Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.