Job Description

MICO WORLD

is a leading global Internet company in the social entertainment industry and the creator of popular platforms such as

MICO, YoHo, TopTop, and SUGO

.
With more than

200 million registered users across 150+ countries

, we continue to build innovative and engaging digital experiences worldwide.

Role Overview

We are looking for a

Turkish Quality Assurance (QA) Specialist - Chat Support

to join our growing team in

Maadi,

This role focuses on monitoring and improving the quality of Turkish chat customer support, ensuring service excellence, compliance with quality standards, and continuous performance improvement.

Key Responsibilities

Monitor and evaluate Turkish chat customer service interactions based on quality standards. Provide detailed feedback and coaching to chat agents to improve performance. Identify quality gaps, trends, and areas for improvement. Support calibration sessions and quality improvement initiatives. Ensure adherence to company policies, procedures, and customer service standards. Prepare quality reports and performance insights. Collaborate with Team Leaders, Operations, and Training teams to enhance service quality.

Requirements

Fluent or native Turkish

with strong

English proficiency

.

1-2 years of experience

in

Quality Assurance or Team Leader role

within the

Customer Service industry

. Strong knowledge of QA frameworks, KPIs, and performance evaluation. Excellent written communication and attention to detail. Strong analytical, coaching, and feedback skills. Ability to work in a fast-paced, structured environment. Bachelor's degree is preferred.

What We Offer

Competitive salary package + performance bonus Transportation allowance Fixed shifts with rotational days off Social & medical insurance Structured training and onboarding Clear career growth opportunities within a global organization Supportive, multicultural, and professional work environment
Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: E20,000.00 - E30,000.00 per month

Application Question(s):

Are you fluent Turkish speaker? Are you comfortable being working from site ? What's your current salary? What's your expected salary? Can you join immediately?
Work Location: In person