Job Description

Job title
TS Engineer (IT Service Support)
Ref #
226075
Location
Qatar - Doha
Job family
Corporate & Commercial
Closing date: 31-Aug-2025

About Role

In this role you will be part of corporate support team working in shifts providing first level and second level service support related to IT Systems for QR Employee based in Qatar. You will be responsible for end user equipment installation, maintenance, pro-active monitoring, troubleshooting on all systems and support of various functions related to IT systems across Qatar Airways Group. Engineer has to identify the nature of problem, run diagnostic tools to resolve problems and then follow-up with end users to ensure the issue has been resolved.

Responsibilities

Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner. Ensure that standard operating procedures are followed as per established ITIL processes. Provide accurate information on IT products and services with highest level of end user satisfaction. Remotely provide technical assistance to user queries and problems. Offer on-site support to resolve user issues that cannot be addressed remotely. Escalate unresolved issues to the next level of support team. Ability to document the solution properly and share the knowledge across the teams. Following up with end user's and Service teams until tickets are resolved. Prepare and share ticket status reports. Review and analyze common complaints and problems to identify permanent fix. Achieve SLAs for resolution on incidents and service requests. Exercise patience and professionalism during stressful situations.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.


Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible

Qualifications

Knowledge Skills & Experience

You must hold a Bachelor's degree / Diploma in Computer Science or equivalent stream with minimum 2 - 3 years of relevant experience in technical support, preferably in an IT service industry with diverse work environment. To be successful in this role you must have rich customer facing experience with friendly presence and helpful attitude. Excellent English written and oral skills, Bi-lingual ability would be an added advantage. Excellent interpersonal skill, multi-tasking and work in collaboration with other team members to support a multi-culture environment. You are required to work in shifts hours/days based on business needs. IT industry certifications such as CCNA, MCSE & ITIL V4 (Foundation course) will be an added advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to Apply

If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.



So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=226075