Job Description

Position Title: Support Engineer IT Service Desk
Job Code: JPC 5615
Experience: 0 to1+ year (Entry Level Role)
Education: Bachelor's degree
Location: Abu Dhabi
Industry: Technology & Operations
Language: Excellent in English :
Provide frontline IT support to end users, ensuring all devices, systems, and services operate smoothly and in full alignment with internal policies, procedures, and regulatory guidelines.
Deliver hands-on support for computers, printers, and end-user equipment, including installation, reinstallation, configuration, and software maintenance.
Conduct periodic maintenance and contribute to upgrades and modernization of hardware and applications.
Diagnose and troubleshoot IT issues related to operating systems, applications, connectivity, devices, and performance.
Support antivirus protection, device security precautions, and data integrity measures.
Assist in extending and configuring local networks and updating specifications in the main network system.
Provide user assistance on system guidelines, usage practices, and IT standards.
Receive and respond to incident reports, resolve technical problems, and assist in preparing maintenance documentation.
Participate in preparing and training new employees on device usage and internal systems.
Maintain accurate documentation of IT assets, configurations, and device records.
Contribute to user guides and documentation for applications, systems, and ready-made tools.
Support user training sessions related to operating systems, applications, and productivity tools.
Ensure compliance with organizational safety, confidentiality, and IT operational standards.
Perform any additional tasks assigned by the line manager. Requirements:
Bachelor's degree from a recognized academic institution.
Strong understanding of computer systems, operating systems, and end-user support fundamentals.
Basic knowledge of troubleshooting hardware, software, and network connectivity issues.
Familiarity with antivirus tools, device protection methods, and system security best practices.
Ability to communicate effectively with end users and provide clear technical support.
Good organizational skills with the ability to maintain accurate documents and records.
Collaborative attitude and willingness to support cross-functional teams.
Preferred Certifications (if available):
Web Professional Certifications
ITIL (Information Technology Infrastructure Library)
Behavioral Competencies: Serve Others, Communicate with Meaning, Build Relationships, Innovate, Promote Growth, Take Ownership

Skills Required