Job Description

Job Summary

We are a growing travel agency specializing in travel bookings, UAE visa services, and holiday packages. We are looking for a

Travel Operations Specialist - Ticketing & Holidays

to manage UAE visa processing, flight ticketing, holiday bookings, and inbound customer enquiries in a professional and structured manner.

Arabic language proficiency is mandatory for this role.

Key Responsibilities

UAE Visa Processing

Handle UAE tourist visas (30 / 60 days), visa extensions, and visa change (bus/flight). Verify client documents and eligibility in line with UAE immigration regulations. Coordinate visa submissions, tracking, and timely status updates. Identify and escalate high-risk cases (overstay, fines, immigration restrictions). Ensure complete documentation and avoid verbal commitments.

Flight Ticketing

Manage domestic and international flight bookings. Issue, reissue, and cancel tickets as required. Check fares, availability, and confirm payments. Maintain accurate booking records and PNR details.

Holiday Packages & Hotel Bookings

Handle holiday enquiries, staycations, and hotel bookings. Coordinate with suppliers and DMCs. Prepare quotations using approved company templates. Manage booking confirmations and travel vouchers.

Lead Handling & Customer Coordination

Manage inbound and outbound leads via WhatsApp, website, phone calls, and CRM. Respond to customer enquiries promptly and professionally. Understand customer travel requirements and qualify leads. Coordinate internally to convert enquiries into confirmed bookings. Update lead status, notes, and follow-ups accurately in the system.

Client Communication

Communicate with clients via approved WhatsApp, email, and CRM channels. Handle Arabic-speaking clients confidently and professionally. Provide clear, accurate, and factual updates to customers.

Systems & Compliance

Work within WhatsApp CRM and internal booking systems. Maintain proper case notes and records. Follow company SOPs and compliance guidelines.

Required Skills & Experience

1-3 years of experience in

UAE visa processing

. Experience in

flight ticketing

(Amadeus / Galileo / Sabre preferred). Experience handling

holiday packages and hotel bookings

. Strong experience in

customer enquiries and lead handling

.

Fluency in Arabic (spoken & written)

Good English communication skills. Strong attention to detail and customer service orientation.
Job Types: Full-time, Contract

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

What is your current visa type and expiry date How soon can you join ?
Experience:

working on Amadeus / Galileo / Sabre: 1 year (Preferred)
Language:

* Arabic (Preferred)