Job Description

The Ticketing and Holiday Packages Specialist is a key member of our travel team, responsible for orchestrating the booking process of flight tickets while simultaneously sourcing, negotiating, and marketing attractive holiday packages. This dynamic role requires mastery of travel reservation systems and excellent communication skills to interface with partner companies. With a client-centric approach, the specialist ensures a seamless travel experience from ticket issuance to holiday arrangements and leverages industry relationships to secure competitive deals.

Key Responsibilities

Flight Ticketing and Reservation Management

Issue, manage, and monitor flight tickets using advanced reservation systems (e.g., GDS platforms such as Amadeus, Sabre, or similar). Ensure all ticketing procedures align with airline policies, regulatory requirements, and company standards. Process booking changes, cancellations, refunds, and exchanges accurately while maintaining efficient records for audit and reporting purposes.

Customer Service and Consultation

Provide expert advice and tailored travel solutions to prospective clients, highlighting the benefits of combined ticketing and holiday packages. Address customer inquiries, manage issues efficiently, and offer solutions with a high level of professionalism and customer service. Educate clients with relevant travel information including not only the logistics of flight travel but also details on accommodations, itineraries, and local attractions.

Administrative and Reporting Duties

Maintain accurate electronic and paper records of transactions, negotiations, and client communications. Prepare periodic reports detailing sales performance, the success of deals, customer feedback, and market trends. Assist management with forecasting, budgeting, and strategic planning based on travel volume and package demand insights.

Required Skills and Qualifications

Technical Proficiency

Extensive experience with travel reservation systems and global distribution systems (GDS). Proficiency in Microsoft Office Suite and familiarity with specialized ticketing software.

Communication and Negotiation

Exceptional written and verbal communication skills, with the ability to clearly articulate travel options, package benefits, and contractual details.

Customer and Relationship Focus

A client-centric mindset with proven experience in delivering outstanding customer service in fast-paced environments. Ability to build rapport with colleagues, clients, and external partners to foster trust and long-lasting professional relationships.

Organizational and Analytical Skills

Superior attention to detail with related administrative and record-keeping skills. Strong analytical ability to assess market trends, evaluate vendor offers, and strategically price holiday packages.

Preferred Skills and Experience

Previous experience in a travel consultancy role or within a ticketing department. Background in tourism or hospitality, including relevant certifications or a degree in Travel, Tourism, or Business Administration. Familiarity with international travel regulations and a basic understanding of foreign currencies and related financial transactions. Multilingual abilities to enhance communication with a diverse range of clienteles and global vendors.

Work Environment and Culture

The role demands a proactive, agile mindset that thrives in a fast-paced and ever-changing travel environment. Our ideal candidate is not only adept at meticulously managing ticketing operations but is also an innovative strategist with a flair for identifying and capitalizing on market opportunities. As part of our collaborative team, the specialist will actively engage with other departments to integrate customer feedback, streamline operational processes, and contribute to overall business growth.

Job Type: Full-time