Job Description

Job Role Description The Travel Operations Manager manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. He/She also handles tour assignments. He/She has overall control over day-to-day operations. He/She is service-oriented with strong multi-tasking skills. He/She guides the operations teams to address any customer feedback and vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules. Tasks Conduct training on service standards for employees. Develop safety and security guidelines for developed schedules. Ensure accurate and timely reporting of vendors' performance. Ensure tour operations follow regulations including visa and vaccination requirements. Evaluate performance of travel operations teams. Gather and analyze feedback for operational improvements and product development. Manage budgets in accordance with departmental work plans. Manage customer issues and disputes. Manage escalated contractual issues with existing vendors. Monitor adherence to service level standards by vendors. Monitor vendors' adherence to safety and health guidelines at sites. Propose department's budgets for management approval. Provide on-the-job training to staff. Recommend improvements to customer service experience. Review customer demand data to support the product and experience development department. Schedule tour guiding assignments based on fit and availability. Job Types: Full-time, Permanent Salary: AED3,000.00 - AED3,500.00 per month COVID-19 considerations:
The candidate should be 100% vaccinated the time of Interview Ability to commute/relocate:

• Dubai International City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Travel & Tourism: 2 years (Preferred)
• Travel Coordinator: 1 year (Preferred)

Language:

• English (Preferred)