As Transport and Bell Supervisor, I will assume full responsibility for the efficient operation in the following:
Review arrivals and departures to plan for the next day's activities.
Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
Implement and maintain guest recognition program.
Assist in scheduling, training and providing feedback to Bell team.
Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests' safety and comfort.
Maintain efficient administration within the department preparing and submitting operational reports on time.
Ensure all equipment of the department is kept clean and in good working condition.
Ensure Bell team deliver and pick-up guest luggage and request items according to the standards and procedures in a timely and efficient manner. Maintain proper records of all actions.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
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