Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job description

The primary responsibility of this role is to identify training needs for the UAE National employees, develop comprehensive training plans, and impart training, implement effective training programs to enhance the skills, productivity, and quality of work of our Emirati staff.

What you will do:

• Conduct regular assessments to identify training needs for Emiratis and identify skill gaps
• Analyse performance metrics and feedback to determine specific areas for improvement
• Design and deliver comprehensive induction programs to equip new employees with the necessary knowledge and skills
• Provide ongoing training on product knowledge, underwriting and claims handling
• Design training modules for customer service, telephone effectiveness operations, and client handling
• Assess Emirati and support in their career development through personalized coaching and guidance
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement. Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
• Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
• Closely coordinate with training agencies on requirements and development
• Create engaging and effective training content for various programs

Required skills to be successful:

• Outstanding written and oral communication in Arabic & English
• Strong interpersonal skills & analytical skills with high customer service orientation
• Excellent Insurance Sales training
• Excellent training skills
• Excellent dynamic personality with good communication skills
• Excellent presentation skills

What equips you for the role:

• Bachelor\'s degree (HR\\ Business Administration)
• 5to 7 years\' experience in a progressive organization (Including a minimum of 3 years of experience as trainer) with similar job responsibilities
• Knowledge on General Insurance and other lines of business
• Sales techniques and motivation of Emirati will be preferable additional quality

About Orient Insurance PJSC:

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.

Al-Futtaim