Job Description

RESPONSIBILITY

1. Training & Development

Conduct induction and refresher training programs for cleaning staff.

Deliver training on cleaning techniques, chemicals, and health & safety practices.

Train staff on proper usage, handling, and maintenance of cleaning equipment.

Develop training materials, SOPs, and visual guides for easy reference.

2. Quality Control & Compliance

Perform routine site inspections to ensure adherence to cleaning standards.

Monitor and enforce compliance with company SOPs.

Identify gaps in service delivery and provide corrective coaching to staff.

Ensure compliance with workplace health, safety, and hygiene requirements.

3. Documentation & Reporting

Maintain training attendance records and evaluation reports.

Prepare quality audit reports and submit findings to management.

Track corrective and preventive actions (CAPA) for quality improvements.

Maintain trackers for training, inspections, and compliance audits.

4. Equipment & Safety

Oversee safe handling, usage, and storage of cleaning equipment and chemicals.

Report malfunctioning or damaged equipment and coordinate repairs/replacements.

Promote and enforce the use of PPE and safe working practices.

5. Continuous Improvement

Recommend improvements in cleaning techniques, processes, and tools.

Support management in developing new SOPs and quality frameworks.

Act as a liaison between operations and HR/training departments to ensure staff competency.

JOB REQUIREMENTS

Minimum of 5 years of experience in cleaning industry or a related role.

QUALIFICATION REQUIREMENT

Bachelor's degree in related domain.

KEY SKILLS

In-depth knowledge of professional cleaning techniques and hygiene standards.

Strong training and coaching skills with the ability to motivate staff.

Excellent attention to detail and a commitment to quality.

Good organizational and time management skills.

Strong verbal and written communication.

Ability to work independently and conduct site visits as required.

Familiarity with health & safety regulations

Conflict resolution and problem-solving abilities.

Job Type: Full-time