Job Description

We are seeking a Cloud Engineer to deliver Cloud Engineering services to Rackspace's Enterprise and SME clients. The ideal candidate will have strong, hands-on technical skills, with the experience and consulting skills to understand, shape, and deliver against our customers' requirements.

Responsibilities

+ Implement cloud solutions that are secure, scalable, resilient, monitored, auditable, and cost-optimized. + Managing and supporting ticket queues of various clients and maintaining the SLA.
+ Escalation to appropriate task manager of inappropriate work task requests or requirements.
+ Leveraging personal subject matter expertise, and working closely with peers, the role will be accountable for delivering quality support in a client-facing role. You'll be the voice of Rackspace within the customer.
+ Support 24X7 environment with long-term or permanent shifts if applicable.
+ Support the creation of relevant documentation around the cloud implementations.

Skills & Knowledge Requirements

+ Fresh Graduates to candidates up to 1 year of experience may apply. + Should know the basics of one major public cloud i.e. Azure/AWS/GCP.
+ Strong communication skills.
+ Help monitor cloud-based systems for availability, performance, reliability, security, etc. using cloud-native or external tooling.
+ Knowledge of Windows and Linux operating systems.
+ Knowledge of PowerShell/Shell/Python scripting.
+ Install operating systems, and application software in cloud computing environments and patching.
+ Basic knowledge of network, and awareness of cloud network patterns such as Virtual Networks, subnets, peering, firewalls, etc.
+ Candidates with knowledge of automation tools such as Cloud Formation, Azure Resource Manager (ARM), Terraform, Ansible, or similar will be preferred.
+ Ideally have a degree in a technology field or equivalent industry experience
+ #LI-JB2

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