Job Description

Job title
Terminal Duty Manager
Ref #
2400008V
Location
Qatar - Doha
Job family
Cargo & Airport Operations
Closing date: 05-Oct-2025

Overview:

We are currently seeking a highly motivated and experienced Terminal Duty Manager to join our team. As the Terminal Duty Manager, you will oversee the entire passenger terminal complex activities, ensuring smooth operations and exceptional customer service. This is a 24/7 role that reports to the Senior Manager Terminal Operations, with a line to the HIA Operation Manager.

Responsibilities:

Manage and supervise terminal operations, ensuring efficient and effective passenger flow. Provide visible physical presence throughout the passenger terminal complex during shifts (morning & night) ,monitoring busy areas according to traffic flow. Ensure compliance with safety and security regulations in the aviation industry. Lead and motivate a team of employees, promoting a positive and customer-centric work culture. Collaborate with various stakeholders to resolve operational issues and optimize terminal performance.

Qualifications

Requirements:

Bachelor's degree or equivalent. Minimum of 4 years of job-related experience in a customer-facing role, preferably in the aviation industry. Strong people management skills and experience leading a diverse team. Excellent communication and interpersonal skills. Sound knowledge of terminal operations and the ability to make critical decisions under pressure. Proven track record in ensuring exceptional customer service Must be willing to work in shifts (morning /night)

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.



So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2400008V