Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role

As the Tenant Relations Manager, you will be the primary contact and spokesperson for all tenants at Dubai Festival City Mall responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Al Futtaim Tenant Handbook, Administer Tenant Issue and Complaints Resolution process. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff.

What you will do

Liaison between the Tenants and the Mall Management Team

• Assume daily point of contact for retailer relationship management the for tenant portfolio
• Developing relationships via all avenues including retail partnerships, meeting and forums
• Handling handover and takeover of tenants
• Dissemination of information to the tenants on all operational matters
• Ensure all tenants and key stakeholders are aware of the standards, products and services
• Provide consultations to tenant\xe2\x80\x99s on their business or operations needs
• Evaluate and provides advice to tenant\xe2\x80\x99s on matters such as shop concept, image, merchandise, selling strategies and services
• Track, interpret and resolve tenant issues and responds to trends
• Design, conduct, evaluate and interpret tenant satisfaction surveys

Tenant Performance Management

• Manage projects to meet key objectives that drive the performance of tenants
• Maintain systems for collating and reporting on retail development and performance
• Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities for Al Futtaim
• Monitor and analyse tenants\xe2\x80\x99 mid to long term performances to ensure tenants\xe2\x80\x99 performance meets Al Futtaim\xe2\x80\x99s objectives
• Action all areas of improvement based on the outcomes of performance metrics
• Provide report performance metrics to the senior Mall Management team

Operational Management

• Generate the Tenant Activity Management Reports and recommendations
• Develop and implement the shop level tenant visitation schedule
• Provide input to the Tenant Handbook

Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures

• Identify and ensure that the standards are communicated to all tenants and implemented accordingly

Required Skills to be successful

• Minimum 5+ years of relevant experience tenant relations within a shopping mall or retail property management environment.
• Knowledge of tenancy related issues in shopping malls
• Strong knowledge and exposure to the GCC retail market

What equips you for the role

• Bachelor\xe2\x80\x99s degree/University degree or equivalent experience
• Excellent commercial acumen
• Strong communication, relationship building and motivational skills

About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper\xe2\x80\x99s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco. Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall\xe2\x80\x99s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners. For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/