Job Description

Ajman Retail F.Z.E is seeking a Tenant Relations Executive to support tenant engagement and ensure smooth communication between tenants and Ajman Retail operations. The role focuses on day-to-day tenant support, complaint handling, and operational coordination.
Key Responsibilities:
Operational Responsibilities

• Act as the primary point of contact for tenants for daily operations and service support.
• Receive, log, track, and resolve tenant complaints and service requests.
• Ensure timely follow-up and closure of tenant issues.
• Conduct regular site visits and tenant check-ins.
• Assist in organizing tenant meetings, forums, and engagement sessions.
• Coordinate with Operations for tenant fit-out activities and facility-related needs.
• Coordinate with Marketing for tenant promotions and campaigns.
• Maintain accurate tenant records, correspondence, and service logs.
• Support tenant onboarding process including inductions, guidelines, and operational readiness.
• Prepare tenant satisfaction reports and service performance summaries.
• Escalate unresolved or high-risk tenant issues to the Tenant Relations Manager with recommendations.

Core Competencies

• Customer Service Orientation
• Communication & Interpersonal Skills
• Problem Solving
• Time Management & Accountability
• Stakeholder Coordination

Qualifications & Experience

• Bachelor's degree in Business Administration or related field (preferred).
• Minimum 3-5 years experience in tenant relations, property management, or retail operations.
• Experience in retail or mall environments is preferred.

Skills Required