Telesales & Reservation Executive
Dubai, DU, AE, United Arab Emirates
Job Description
To handle high-volume outbound calls, convert leads into bookings, and ensure all enquiries and reservations are accurately updated in the system for B2B and B2C customers.
Key Responsibilities
Telesales & Lead Management
Make
outbound calls per day
(new leads + follow-ups). Handle enquiries fromphone, WhatsApp, email, website and social media
. Qualify leads, explain packages, and convert enquiries intoconfirmed bookings
. Maintain professional, friendly and clear communication inEnglish
at all times.Reservations & Ticketing
Coordinate
flight, hotel and holiday package reservations
with suppliers and internal teams. Support ticketing and re-issuance as required (where applicable). Prepare and sharequotations, itineraries and confirmations
with clients.Customer Service & Follow-Up
Manage basic
call centre and chat support
, ensuring quick and polite responses. Do timelyWhatsApp/email follow-ups
for pending and hot leads. Handle simple complaints or issues and escalate to the manager where needed.System & Reporting
Update all
leads, calls, follow-ups and bookings
in the Master Data / CRMon the same day
. Support daily/weeklysales and lead reports
for management.2-3 years' experience
in telesales / call centre / customer service (travel industry preferred). Basic knowledge oftravel reservations / ticketing
is an advantage. Good computer skills and fast learner on new systems Energetic, positive, andhigh follow-up discipline
.Job Types: Full-time, Permanent, Contract
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD2173506
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, DU, AE, United Arab Emirates
-
EducationNot mentioned