Telesales Officer (outsource Role)
Jebel Ali Freezone, DU, AE, United Arab Emirates
Job Description
Role :
Telesales OfficerLocation :
Jafza / DubaiRole Purpose:
Participate in the achievement of Tele-calling activities assigned to the Telesales Unit
Key Accountabilities of the role
Execute Tele-calling activities as assigned to the team, Enhance ENR / Takaful sales, card activation rates, control customer attrition, Ensure minimum requirement of calls are made, Ensure compliance with bank policies and procedures, Ensuring guidelines are adhered to and call quality is maintained while interacting with clients, Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and Ensure deliverables are of the right level of service.
Specialist Skills / Technical Knowledge Required for this role:
Excellent communication skills Good problem-solving skills Display flexibility in dealing with clients and other team members Customer service skills in order to resolve customer complaints
Previous experience required (if any)
Previous banking experience in similar role Fair understanding of product and services provided by the bank Understanding of customer relationships Good interpersonal & convincing skills * Basic MS Office skills
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Job Detail
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Job IdJD1974095
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJebel Ali Freezone, DU, AE, United Arab Emirates
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EducationNot mentioned