A tele sales agent primarily focuses on selling products or services over the phone. Here are the key duties involved in the role:
Making Calls
: Initiate outbound calls to potential customers to promote and sell products or services.
Lead Generation
: Identify and qualify leads through research and outreach.
Customer Engagement
: Build rapport with customers, listen to their needs, and provide relevant product information.
Product Knowledge
: Maintain a thorough understanding of the products or services being sold to answer questions effectively.
Sales Pitch
: Deliver persuasive sales pitches tailored to the customer's needs and interests.
Handling Objections
: Address customer objections and concerns, providing solutions to overcome them.
Closing Sales
: Aim to close sales during calls and follow up on leads to finalize transactions.
Data Entry
: Record customer interactions and maintain accurate records in CRM systems.
Performance Tracking
: Monitor personal sales performance metrics and strive to meet or exceed targets.
Customer Service
: Provide excellent post-sale support and address any issues that arise.
Feedback Collection
: Gather customer feedback to improve sales strategies and product offerings.
Overall, a tele sales agent needs strong communication skills, persuasive abilities, and a customer-centric approach to succeed in their role.
Job Type: Full-time
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