Job Description

Job Summary:

We are seeking a skilled

Telephony Engineer

with hands-on experience in

Alcatel telephony systems

. The candidate will be responsible for installation, configuration, troubleshooting, and maintenance of Alcatel telephony platforms, ensuring seamless communication infrastructure for the organization.

Key Responsibilities:

Install, configure, and maintain

Alcatel OmniPCX / OmniVista telephony systems

and related infrastructure. Perform routine system monitoring, upgrades, and patch management. Troubleshoot and resolve telephony issues, ensuring minimum downtime. Manage call routing, extensions, voicemail, IVR, SIP trunks, and call center features. Work on integration of telephony with CRM, CTI, and other communication tools. Ensure system security, backup, and disaster recovery processes are followed. Provide L2/L3 support for escalated incidents and service requests. Prepare and maintain technical documentation, SOPs, and configuration records. Coordinate with vendors and OEM support for escalations and upgrades. Participate in telephony projects such as migrations, expansions, and new implementations.

Required Skills & Qualifications:

Bachelor's degree in Computer Science, Electronics, Telecommunications, or related field.

4-5 years of hands-on experience with Alcatel telephony systems

(OmniPCX Enterprise, OmniVista, or equivalent). Strong knowledge of VoIP, SIP protocols, PBX administration, and call routing. Experience with

troubleshooting Alcatel PBX, call center applications, IVR, and voicemail systems

. Familiarity with

LAN/WAN networking

, QoS, and VoIP security best practices. Knowledge of integration with

third-party applications (CRM, CTI, UC solutions)

. Good analytical and problem-solving skills with ability to work under pressure. Excellent communication and documentation skills.

Preferred Skills (Nice to Have):

Alcatel-Lucent Enterprise certifications (OXE, OmniVista, or UC). Experience with

multi-vendor telephony systems

(Avaya, Cisco, Genesys, etc.). Basic scripting knowledge for automation and reporting. Exposure to cloud-based telephony/UC solutions.
Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month

Application Question(s):

Do you have hands-on experience with Alcatel telephony systems ? How many years ? Do you have experience with troubleshooting Alcatel PBX ?
Education:

* Bachelor's (Preferred)