Job Description

Dubai Marine Beach Resort & Spa is hiring!

Telephone Operator.

Dubai Marine is looking for a motivated and energetic Telephone Operator to join our team. This role is perfect for someone eager to grow in the travel and hospitality industry while delivering exceptional services.

Key Responsibilities:

Answer all incoming calls promptly, courteously, and professionally. Handle internal and external calls and direct them to the appropriate departments or extensions. Take and relay messages accurately and ensure timely delivery. Provide information to guests regarding hotel services, facilities, and local attractions. Handle wake-up call requests and ensure they are delivered on time. Log and report any phone system faults or issues to the IT or maintenance team. Maintain updated directory of hotel staff and departments. Assist in emergency situations by following the hotel's communication procedures. Uphold confidentiality of all guest and staff information. Support Front Office operations when required.

Qualifications

Previous experience as a Telephone Operator. Excellent communication and telephone etiquette skills. Fluent in English; additional languages are an advantage. Strong organizational and multitasking abilities. Basic computer skills and familiarity with telephone systems. Always polite and courteous while answering the phone
Application Question(s):

Able to join immediately? Are you able to speak and communicate in other language except from English?
Experience:

Telephone Operator/Receptionist: 1 year (Required)
What we are offering:

A competitive salary. Accommodation, Transportation, Meal and Medical Insurance.
Job Type: Full-time

Pay: AED1,500.00 per month