Job Description

Job Summary:
The Telephone Operator is responsible for managing incoming and outgoing calls, directing calls to the appropriate personnel or departments, and providing general information to callers in a professional and courteous manner. The operator ensures smooth communication within the organization and assists with administrative tasks as needed.
Key Responsibilities: * Call Handling:

• Answer, screen, and forward incoming calls promptly and professionally.
• Provide accurate information to callers regarding company services, hours, and contacts.
• Transfer calls to appropriate departments or individuals using a multi-line phone system.
• Take and relay messages accurately when required.
• Customer Service:

• Maintain a polite and helpful attitude with all callers.
• Handle difficult or upset callers with patience and professionalism.
• Assist with general inquiries and direct visitors as needed.
• Administrative Support:

• Update and maintain employee contact directories.
• Assist with scheduling appointments or conference calls if required.
• Perform light clerical duties such as data entry, filing, and email correspondence.
• Emergency & Security Protocols:

• Follow emergency procedures when necessary (e.g., contacting security or emergency services).
• Monitor and report suspicious calls or security concerns.
• System Maintenance:

• Ensure the phone system is functioning properly; report technical issues to IT.
• Test phone lines and equipment periodically.