KEY RESPONSIBILITIES:

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• Provides courteous service to customers by operating the switchboard according to standards.
• Communicates clearly and courteously.
• Demonstrates fluency in the use of equipment.
• Transfers incoming calls promptly to the appropriate extension.
• Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
• Responds to customer questions regarding the hotel, in-house facilities and local events.
• Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
• Takes and delivers accurate and complete messages.
• Insures customer is awakened as requested by accepting, recording and executing wake-up calls.
• Communicates with authorized employees by using paging system and/or radio.
• Follows established hotel security and safety policies as required.
• Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
• Prepares lists and reports as requested.
• Checks the daily arrival list.

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KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

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\xc3\x82Is fully conversant with the hotel reservation system

\xc3\x82Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

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SECURITY, HEALTH AND SAFETY

\xc3\x82Ensures that own cash is secure at all times

\xc3\x82Ensures all discrepancies in own cash are declared to the Service Manager and Controller

\xc3\x82Ensures that guest details are not disclosed

\xc3\x82Maintains high confidentiality in regards to guest privacy

\xc3\x82Reports any suspicious behavior of guests and staff to the Service Manager, and Security

\xc3\x82Notifies Service Manager and Executive Housekeeper regarding lost and found objects

\xc3\x82Ensures that all potential and real hazards are reported appropriately immediately

\xc3\x82Fully understands the hotel\xc3\xa2\xc2\x80\xc2\x99s fire, emergency, and bomb procedures

\xc3\x82Follows emergency procedures to provide for the security and safety of guests and employees

\xc3\x82Works in a safe manner that does not harm or injure self or others

\xc3\x82Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

\xc3\x82Anticipates possible and probable hazards and conditions and notifies the Service Manager

\xc3\x82Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

\xc3\x82Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

\xc3\x82Keeps logbook for the telephone function, and updates log book for next shift

\xc3\x82Is aware of current room availability

\xc3\x82Is fully aware of Radisson Blu service concepts

\xc3\x82Is fully aware of current hotel promotions

\xc3\x82Knows the names of key people within Radisson Blu

\xc3\x82Communicates effectively with customers, colleagues, and supervisors

\xc3\x82Demonstrates teamwork by co-operating and assisting Front Office as needed

\xc3\x82Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager

\xc3\x82Attends meetings and training required by the Service Manager

\xc3\x82Accepts flexible work schedule necessary for uninterrupted service to hotel guests

\xc3\x82Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager

\xc3\x82Continuously seeks to endeavor professionalism in own job function\xc3\x82

About Company: At the Radisson Blu Hotel, Dubai Media City, we welcome our guests in our elegant lobby with a stylish composition of wood, stone and glass, highlighted by Swarovski chandeliers. This iconic hotel has 246 rooms and suites that extend that elegance and comfort throughout. Whether guests are looking for the perfect candlelit dinner or a cosy gathering, this stylish hotel offers superb on-site dining at several restaurants, bars and lounges. Choose from the buffet at Chef\xc3\xa2\xc2\x80\xc2\x99s House, an elegant meal at the cosy Library Lounge or classic Italian cuisine at the award-winning Certo restaurant, where guests can enjoy the sunshine on our outdoor terrace. Other first-class amenities include two outdoor pools with decks that allow guests to soak up the Arabian sun. We cater to business travelers with 12 naturally lit meeting rooms, spanning 582 square meters and outfitted with the latest audio-visual technology. The largest room can host up to 150 people."

Radisson