Telephone Operator
Dubai, United Arab Emirates
Job Description
POSITION DESCRIPTION
Position: Telephone Operator
Department: Front Office / Telephone Operations
Reports to: Duty Manager
PURPOSE OF POSITION
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel\xe2\x80\x99s standards.
KEY ROLES & RESPONSIBILITIES
Position: Telephone Operator
Department: Front Office / Telephone Operations
Reports to: Duty Manager
PURPOSE OF POSITION
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel\xe2\x80\x99s standards.
KEY ROLES & RESPONSIBILITIES
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Raffles Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotel\xe2\x80\x99s fire, life and safety system
- Adhere to OH&S policies and procedures
- Written and verbal communication skills in English
- Able to develop rapport with Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Secondary Education or relevant qualifications in Hotel Management.
- Minimum 1 year relevant experience preferably in a four or five star hotel
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Job Detail
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Job IdJD1499312
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned