Job Description

Position Summary

The Telesales Manager will lead the end-to-end setup and management of the company's telesales operations. This role is ideal for a self-driven leader capable of building a telecalling team from the ground up--both office-based and remote--while establishing systems, processes, and performance standards. The manager will be responsible for achieving sales targets, maintaining service quality, and ensuring smooth daily operations.

Key Responsibilities1. Startup & Operational Setup

Establish the complete telesales department from scratch, including infrastructure, workflow, and SOPs. Identify and implement suitable telephony systems, CRM tools, call-monitoring solutions, and reporting dashboards. Coordinate procurement and setup of telephone lines, VoIP systems, headsets, and other communication equipment. Develop scripts, pitch workflows, call guidelines, and compliance standards.

2. Team Building & Leadership

Recruit, train, and onboard telecallers for both office and remote roles. Set performance targets, KPIs, and assessment standards for team members. Provide continuous coaching, mentoring, and skill development programs for the sales team. Build a positive, high-performance culture focused on results and customer satisfaction.

3. Sales Strategy & Execution

Plan, execute, and optimize telesales campaigns for various products and services. Drive lead generation, conversion, retention, and up-selling initiatives. Analyze call reports, sales numbers, and performance trends to improve efficiency. Work closely with marketing and operations teams to align strategies and achieve business goals.

4. Team & Daily Operations Management

Manage day-to-day operations of office-based and remote telecalling staff. Monitor call quality and ensure adherence to scripts and sales processes. Handle scheduling, task assignment, and workforce planning. Resolve escalations and ensure excellent customer handling.

5. Reporting & Compliance

Prepare daily/weekly/monthly reports on team performance, sales results, and call metrics. Ensure compliance with company policies, data privacy rules, and industry regulations. Maintain detailed and accurate customer interaction records in CRM systems.

Required Experience & QualificationsExperience

Minimum

4-7 years

of telesales or inside sales experience, with at least

2 years in a supervisory or managerial role

. Proven experience building or scaling a telesales team, preferably in a startup or high-growth environment. Strong background in managing hybrid teams (office + remote). Hands-on experience with VoIP systems, call center tools, CRMs (e.g., Zoho, HubSpot, Salesforce), and call-monitoring software.

Skills & Competencies

Strong leadership and team management skills. Excellent communication, coaching, and conflict-resolution abilities. Ability to design effective sales scripts and training modules. Analytical mindset with proficiency in reporting and performance analysis. Ability to multitask in a fast-paced environment and deliver results under pressure. Strong customer focus and problem-solving skills.

Education

Bachelor's degree in Business, Marketing, Communications, or a related field (preferred, not mandatory).

Preferred Attributes

Experience working in UAE/GCC markets (if relevant). Familiarity with telesales frameworks in B2B or B2C sectors. Tech-savvy and comfortable onboarding new systems/tools. Entrepreneurial mindset, adaptable and proactive.
Job Types: Full-time, Permanent