Job Description

Job Title:

Telemarketing Executive

Location:

Dubai

Job Type:

Full-time

Department:

Sales & Customer Relations

Job Summary:

The Telemarketing Executive will be responsible for generating leads, making outbound calls to potential clients, maintaining strong relationships with existing customers, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, persistence, and a proactive approach to customer engagement and business development. The candidate to be based in Dubai, hold a dependent visa, and be fluent in English, Hindi, and Malayalam.

Key Responsibilities:

Telemarketing & Lead Generation:

Conduct outbound calls to prospective clients and introduce company services/products. Identify potential business opportunities and generate qualified leads. Follow up with leads through calls, emails, and other communication channels. Maintain a database of potential and existing clients with updated records.

Client Relations Management:

Build and maintain strong relationships with customers to enhance loyalty and retention. Address customer inquiries, resolve complaints, and provide appropriate solutions promptly. Conduct regular follow-ups with clients to ensure customer satisfaction. Gather feedback from customers and suggest improvements in products/services.

Sales Support & Coordination:

Assist the sales team in achieving targets by providing necessary client insights and updates. Coordinate with internal teams to ensure seamless service delivery to customers. Maintain and update CRM software with customer interactions and status reports.

Key Requirements:

Proven experience in telemarketing, telesales, or customer relationship management. Strong communication and interpersonal skills. Ability to persuade and negotiate effectively. Proficiency in CRM tools and MS Office applications. Ability to work independently and in a team-oriented environment.

Must hold a dependent visa.

Must be fluent in English, Hindi, and Malayalam.

Female candidates preferred

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent