Client Relations Officer - Licensing Administration & Partner Support
IFZA Dubai is seeking a dedicated and detail-oriented Client Relations Officer to manage the end-to-end administrative process for trade license issuance and amendments. This client-facing role is ideal for professionals with strong communication skills, CRM proficiency, and a passion for delivering excellent service in a fast-paced licensing environment.
Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Customer Service & Licensing Operations
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Client Relations Officer Do?
As a Client Relations Officer at IFZA, you will support both clients and professional partners by providing timely, accurate, and helpful information regarding trade licenses. You'll manage documentation, monitor CRM updates, and ensure each application is processed smoothly while delivering a high standard of customer service.
What Are the Key Responsibilities?
- Provide accurate and prompt license-related information to clients and partners
- Issue quotations and licensing documentation aligned with company guidelines
- Monitor, manage, and regularly update the CRM system with application progress
- Review and validate all submitted documentation including passports and application forms
- Respond to client and partner emails, addressing licensing scenarios and inquiries
- Foster long-term business relationships by delivering outstanding customer service
- Collaborate with internal departments such as sales, finance, and renewals
- Handle client complaints effectively, ensuring satisfaction and retention
- Uphold IFZA's reputation by maintaining high integrity and responsiveness in every interaction
- Perform other related duties as assigned by Management
What Skills Are Needed for a Client Relations Role in Dubai?
Education and Experience:
- Customer service or client relationship management experience is preferred
- Administrative experience in licensing or documentation handling is an advantage
Core Competencies:
- Full English proficiency (additional languages are a plus)
- Intermediate computer skills including MS Office and CRM systems
- Exceptional attention to detail and accuracy
- Strong communication and interpersonal skills across phone, email, and occasional in-person settings
- Ability to manage multiple inquiries and follow-ups in a high-volume environment
What Benefits Come with This Position?
- 24 working days of annual leave
- Annual flight ticket to home country
- Life insurance coverage
- Comprehensive medical insurance plan (with upgrade option available)
- Bonus scheme for relevant departments
- Access to exclusive Fazaa discounts at retail stores, dining venues, gyms, cinemas, and more
- Opportunities to participate in staff events and department team-building activities
- Growth and development within a supportive and diverse work culture
About the Company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world's most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE's strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client's business foundation is laid timely and securely.
Job Title Client Relations Officer - Licensing Administration & Partner Support
Client Relations Officer - Licensing Administration & Partner Support
IFZA Dubai is seeking a dedicated and detail-oriented Client Relations Officer to manage the end-to-end administrative process for trade license issuance and amendments. This client-facing role is ideal for professionals with strong communication skills, CRM proficiency, and a passion for delivering excellent service in a fast-paced licensing environment.
Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Customer Service & Licensing Operations
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Client Relations Officer Do?
As a Client Relations Officer at IFZA, you will support both clients and professional partners by providing timely, accurate, and helpful information regarding trade licenses. You'll manage documentation, monitor CRM updates, and ensure each application is processed smoothly while delivering a high standard of customer service.
What Are the Key Responsibilities?
- Provide accurate and prompt license-related information to clients and partners
- Issue quotations and licensing documentation aligned with company guidelines
- Monitor, manage, and regularly update the CRM system with application progress
- Review and validate all submitted documentation including passports and application forms
- Respond to client and partner emails, addressing licensing scenarios and inquiries
- Foster long-term business relationships by delivering outstanding customer service
- Collaborate with internal departments such as sales, finance, and renewals
- Handle client complaints effectively, ensuring satisfaction and retention
- Uphold IFZA's reputation by maintaining high integrity and responsiveness in every interaction
- Perform other related duties as assigned by Management
What Skills Are Needed for a Client Relations Role in Dubai?
Education and Experience:
- Customer service or client relationship management experience is preferred
- Administrative experience in licensing or documentation handling is an advantage
Core Competencies:
- Full English proficiency (additional languages are a plus)
- Intermediate computer skills including MS Office and CRM systems
- Exceptional attention to detail and accuracy
- Strong communication and interpersonal skills across phone, email, and occasional in-person settings
- Ability to manage multiple inquiries and follow-ups in a high-volume environment
What Benefits Come with This Position?
- 24 working days of annual leave
- Annual flight ticket to home country
- Life insurance coverage
- Comprehensive medical insurance plan (with upgrade option available)
- Bonus scheme for relevant departments
- Access to exclusive Fazaa discounts at retail stores, dining venues, gyms, cinemas, and more
- Opportunities to participate in staff events and department team-building activities
- Growth and development within a supportive and diverse work culture
About the Company
The International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.
International Free Zone Authority\'s dedicated team can help you expand your operations to the UAE and join the world's most successful international companies.
The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE's strategic location, world-class infrastructure and business- and tax-friendly environment.
Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client's business foundation is laid timely and securely.
Post Details
Job Start Date
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Number of Vacancies 1
Location -
Location City Dubai, United Arab Emirates
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location