Job Description

Job Summary:
We are looking for a dedicated and confident Telecaller who can communicate effectively with customers in multiple languages. The ideal candidate should be customer-focused, flexible with working hours, and capable of handling customer inquiries, follow-ups, and support professionally.

Languages Required (Mandatory):

English

Malayalam

Tamil

Hindi

Additional Languages:

Any other language will be considered an added advantage

Key Responsibilities:

Handle inbound and outbound calls professionally

Communicate clearly with customers in multiple languages

Explain company products and services to customers

Respond to customer inquiries via calls, messages, or written communication

Provide customer support and resolve basic issues or complaints

Maintain accurate records of customer interactions

Follow up with customers when required

Coordinate with internal teams for customer-related matters

Ensure polite, respectful, and professional communication at all times

Working Hours:

Company working timings will be discussed in the office

Candidate must be flexible and willing to work at any time as required by business needs

Requirements & Skills:

Fluency in English, Malayalam, Tamil, and Hindi (mandatory)

Good verbal and written communication skills

Customer-oriented attitude and problem-solving skills

Ability to handle customers patiently and professionally

Basic computer knowledge

Willingness to support customers beyond calls, including written communication

Ability to work under pressure and manage multiple tasks

Preferred Qualifications:

Previous experience in telecalling or customer support is an advantage

Experience handling multilingual customers is a plus

Job Type: Full-time