Job Description

Key Responsibilities

Lead Generation & Qualification

Make 80-120 outbound calls daily to cold, warm, and referred prospects. Respond to inbound enquiries from portals, WhatsApp, website forms, and social media within agreed SLAs. Qualify prospects using BANT (Budget, Authority, Need, Timeline) or similar frameworks.

Relationship Building

Build rapport quickly; understand buyer motivations (investment vs. end-use) and advise on suitable communities or projects. Nurture leads through follow-up calls, emails, and WhatsApp messages until they are sales-ready.

Appointment Setting

Schedule physical site visits or Zoom/Teams presentations for senior Property Consultants. Coordinate calendars and ensure seamless hand-offs to closers.

Database & Reporting

Log all interactions in the CRM (HubSpot, Salesforce, or similar) with complete and accurate data. Maintain lead stage hygiene; run daily/weekly reports on call activity, pipeline status, and conversions.

Market & Compliance Knowledge

Stay up to date on Dubai Land Department (DLD) and RERA regulations, payment plans, developer incentives, and market trends. Follow company KYC and data-privacy standards when collecting client information.

Target Achievement

Meet or exceed monthly KPIs: calls placed, qualified leads, appointments set, and closed-deal value attributable to your pipeline.
Qualifications & Skills

1-3 years of telesales (Preferred), inside-sales, or call center experience (real estate preferred). Proven record of exceeding call and revenue targets. Excellent spoken and written English; conversational Arabic, Russian, Hindi, Mandarin, or Farsi is an advantage in Dubai's multicultural market. Strong persuasion, objection-handling, and negotiation skills. Comfortable with CRM software, MS Office / Google Workspace, and dialer systems (e.g., VICIdial, Mojo). Knowledge of Dubai property market and basic investment metrics (ROI, net yield). Bachelor's degree in Business, Marketing, or related field; RERA Broker Card or certification is a plus.
Key Performance Indicators (KPIs)

Daily call volume & talk time

Lead-to-appointment conversion rate

Show-up rate on scheduled viewings

Qualified revenue pipeline generated

CRM data accuracy and follow-up compliance

Compensation & Benefits

Competitive basic salary (AED + commission) Uncapped performance-based incentives for qualified bookings and closed deals Annual flight allowance, medical insurance, and visa sponsorship Ongoing product and RERA compliance training Clear career path to Senior Telesales Agent or Property Consultant roles
Job Type: Full-time

Experience:

* telemarketer: 1 year (Preferred)