Job Description

Job Purpose

To carry out Periodic Maintenance Services (PMS) and General Repairs (GR) on customer vehicles, using advanced diagnostic tools and working with electrical, mechatronic, hydraulic, and pneumatic subsystems across a wide range of Nissan and Infiniti models, in line with manufacturer guidelines

Key Responsibilities

Financial Performance

Achieve set targets for Sold Hours, Efficiency, Productivity, and Overall Utilisation

Strategic Implementation

Receive and review repair orders from the Team Leader, understanding the full scope of work required Perform PMS and GR using diagnostic tools and standard service procedures Identify and record additional repairs and recommendations using the E-estimate digital app, and communicate these to the Team Leader Apply manual dexterity and advanced mechanical, technical, and computer skills Demonstrate ownership, working independently with minimal supervision, and managing your time and workload effectively Read and interpret complex technical documentation, including safety rules, operating procedures, repair manuals, and wiring diagrams Adhere to quality control procedures to prevent or rectify any substandard workmanship Maintain a clean work area and ensure all personal and workshop tools are kept in good condition

Customer Experience

Adhere to the highest standards of compliance with F1 service protocols and OEM (Original Equipment Manufacturer) guidelines Handle customer vehicles with care, ensuring safety at all times

Learning & Development

Participate in Training Needs Assessment conducted by the training academy Continuously enhance technical skills by engaging in Nissan's official training programmes

Policies, Procedures, and Corporate Governance

Perform authorised repairs as per customer approval, and report any further findings to the Team Leader For warranty repairs, strictly follow OEM procedures, tagging and returning replaced parts to the centralised warranty store Review vehicle service history and check for any applicable OEM recall campaigns Ensure full compliance with Nissan Dealer Standards and Process Guidelines Follow all Health, Safety and Environmental (HSE) protocols as outlined in the SOP, including the proper use of personal protective equipment and care of equipment and vehicles

Educational Qualifications

2-year ITI (NCVT-certified Industrial Training Institute) 3-year Diploma in Automobile or Mechanical Engineering (or equivalent)

Work Experience

Minimum of 5 years' experience in an automotive dealership environment At least 2 of those years must be in a technician role

Core Competencies

Strong technical knowledge in automotive diagnostics and repair Mechanical, electrical, and computer-based troubleshooting Ability to work independently with minimal supervision Strong communication and reporting skills Attention to detail and commitment to quality standards Familiarity with dealership operations and customer service protocols

Languages

Proficiency in English is essential * Additional language skills are an advantage