Job Description

MyQ makes world-class

print and scan management software solution

designed to save users precious time. We deliver intelligent document workflows, optimized printing and scanning, and give businesses complete control over their office printer fleets already for 30 years!


MyQ is based in Prague, Czech Republic, and has a global network of distributors. MyQ is a thriving and successful company with a strong desire for growth. We are proud to have a dedicated team of over 120 employees who contribute to our ongoing success.



Being grateful, humble, excited, and hungry helps our team always appreciate even the smallest success or partnership, the same way as it was when the company started. Fair play, in turn, ensures that we only bid for contracts based on fair terms for all competitors. The last value reminds us that we can only beat bigger opponents if we are faster or smarter. We bear these values in mind as we constantly try to deliver solutions that let our customers do more in less time.

Join us and become a key member of our team, playing a pivotal role in our growth and success!

What would your job be like

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Key Responsibilities Provide Level 1 & 2 support for MyQ solutions. Assist partners with installation, configuration, migration, and upgrades. Troubleshoot issues involving Windows Servers, networks, databases, printers/MFPs, and embedded terminals. Support partnerssales team during POCs, pilots, and project implementations. Deliver training sessions (onsite/online) for partners. Work with Technical head for escalations and R&D feedback. Maintain accurate case records in internal systems (Salesforce, Jira). Participate in events, demos, and partner workshops as needed. Arabic and French language skills will be an advantage.

What we expect from you

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Diploma or bachelor's degree in computer science, Information Technology, Networking, or a related field. 3-5 years of technical support experience in IT/software environments. Strong knowledge of Windows Server, networking, databases (SQL). Experience with MFP devices (Kyocera, HP, Ricoh, Epson, etc.) is an advantage. Strong troubleshooting, analytical, and problem-solving skills Good communication and client-facing skills. Ability to manage multiple tasks and support cases efficiently. Willingness to travel occasionally within MEA. Additional certifications (Microsoft, Networking, ITIL) are a plus.

Nikol

HR Specialist

Feras Halabi

General Manager MyQ Middle East and Africa