Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : General Equivalency Diploma

Travel Percentage : 5 - 10%

The world of finance moves fast. At FIS, we\xe2\x80\x99re faster. Our teams are empowered to learn, grow, and make an impact\xe2\x80\x93in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we\xe2\x80\x99d like to know: Are you FIS?.

About the role

As a Technical Support Representative your skills will be on the front lines every day. While working directly with customers, you\xe2\x80\x99ll ensure they are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of FIS and beyond.

About the team

We are a global team of technical consultants with a footprint in the Americas, Europe and APAC. Between us we have years of experience in the IT world, ranging from Technical Support to system integrations in complex environments. We pride ourselves on a strong work ethic and commitment to our clients to ensure their success. Despite being spread across the globe we consider ourselves a big \xe2\x80\x9cfamily of techies\xe2\x80\x9d that support one another with everything we do

What you will be doing

• Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software.
• Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts.
• Maintaining passwords, data integrity, and file system security.
• Communicating highly technical information in layman terms to non-technical users.
• Uses effective listening skills to develop understanding of client questions or issues.
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Recommending hardware and software solutions.
• May participate in development of information technology and infrastructure projects.

What you bring to the role

• Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills.
• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network.
• Knowledge of basic problem resolution and escalation practices
• Ability to provide appropriate level of support and guidance with FIS applications and procedures.
• Effective use of listening skills to develop an understanding of client inquiries and problems.
• Experience providing end-user LAN/WAN support for Windows XP/Vista/7, and MS Office 2003/2007/2010/2013.
• Expertise with anti-virus and backups.
• We prefer experience supporting Windows 2003/2008/2008R2 and a background troubleshooting MS Exchange and supporting Citrix.
• A bachelor\xe2\x80\x99s in CIS, Business, or related field, or three years of equivalent experience.

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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FIS