Job Description

We are looking for

Experienced Technical Support Engineer with Good Command of English and Excellent customer service skills

to act as the initial point?of?contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, this role will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mail box creation; Password reset; supporting connectivity; POS management.

Duties and Responsibilities

Troubleshoot the issues related to Server Operating System Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications Respond and diagnose problems through discussion with users and supervisor Work closely with L2 team in Managing the Network, VMWare and Hyper?V Infrastructure Build, deploy and maintain standard Windows updates and application installation packages Monitor and Manage the backups, Antivirus Monitor customer's IT infrastructure, connectivity, and availability

Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications

Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise On a scheduled rotation, provide off?hours emergency coverage for evenings, weekends and holidays Other duties and responsibilities as assigned based on business needs

Knowledge, Skills and Experience

5 to 6 years of Desktop and Server support experience Extensive knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory, and Exchange administration, SQL administration are required Four?year degree in Computer Science Microsoft Certified System Engineer (MCSE) is Mandatory Basic network trouble shooting General understanding of ITIL Process Experience providing customer support for server application software in a multi?site enterprise Excellent customer service skills, including verbal and written communication skills Excellent organizational and troubleshooting skills Able to handle multiple tasks in a fast?paced environment Ability to create and maintain positive and professional business relationships with both internal associates Proven diagnostic problem solving and solution development capabilities required Fluency in English & preferably Tagalog languages.
Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

Do you have strong Knowledge and Experience in Firewall and Antivirus? When you can start? Do you have strong Knowledge of Microsoft 365 Applications, SharePoint and one drive Do you have strong knowledge of active directory, local exchange, group policy Do you have previous experience with POS management?
Experience:

Desktop and Server Support: 3 years (Required)
Language:

English (Required) Tagalog (Preferred)
License/Certification:

MCSE (Preferred) ITIL (Preferred)
Willingness to travel:

* 50% (Preferred)