Job Description

Job Req ID

49743

Work Type

Onsite

Department

Engineering

Hiring Program

Dubai (E33)

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.



About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.



We are seeking a highly skilled and motivated Technical Support Engineer to join our Emergency Lighting Services team in the Middle East. The successful candidate will provide technical support, troubleshooting, and solutions to our customers, ensuring the highest level of customer satisfaction.

What you'll do:

Provide technical support and expertise to customers and internal teams regarding emergency lighting products and solutions.

Troubleshoot and resolve technical issues related to emergency lighting systems.

Conduct product demonstrations, training sessions, and technical presentations for customers and partners.

Collaborate with the sales team to understand customer requirements and provide technical solutions.

Assist in the development and maintenance of technical documentation, including manuals, guides, and FAQs.

Stay up-to-date with industry trends, product developments, and emerging technologies in emergency lighting.

Ensure compliance with local regulations and standards for emergency lighting systems.

Provide feedback to the product development team based on customer interactions and technical issues.

Qualifications:

Bachelor Engineering Degree - Ideally Electrical, Mechanical, or Industrial.

+ 10 years experience in Technical Role with expertise in Emergency Lighting Systems

UPS service experience is a plus

Skills:

Technical knowledge, installation and commissioning experience with Emergency Lighting

Presentation skills

Communication skills

Electrical products instrumentation knowledge

PC literate



#LI-SA2

What we offer:

Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry

Work in a company that is commitment to Inclusion & Diversity and Sustainability

Annual mentoring program, Eaton University, a reward, and recognition system

Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide

Strong, agile and diverse team locally and globally

Strong processes and state-of-the-art systems and tools

Structured employee development processes, open feedback culture with development plans

Detailed induction support and well-structured onboarding

Balance your work and life with a hybrid worktime model



We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.



About Us

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're helping to solve the world's most urgent power management challenges and building a more sustainable society for people today and generations to come.

Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit www.eaton.com Follow us on LinkedIn.



Our commitment to Inclusion & Diversity and Sustainability

We are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual Global Inclusion and Diversity Transparency Report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 Sustainability Goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.

Recent Awards:

Honored to be recognized

2018-2025 World's most admired companies, Forbes

2016-2023 Best Place to work for LGBTQ Equality, HRC



2023-2024 Top 100 Global Most Loved Workplaces, Newsweek

2012-2025 World's Most Ethical Companies, Ethisphere