Technical Support Engineer
Dubai, United Arab Emirates
Job Description
JOB DESCRIPTION
JOB TITLE: Technical Support Engineer
JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA
QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).
CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications
EXPERIENCE: 3 4 Yrs
RESPONSIBILITIES (INCLUDES ALL TASKS):
MANDATORY
JOB TITLE: Technical Support Engineer
JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA
QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).
CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications
EXPERIENCE: 3 4 Yrs
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
- Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
- Perform MDM (Mobile Device Management) enrolment.
- Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
- Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
- Perform OS imaging, deployment, and configuration of new laptops.
- Manage end-user-related IT Security tickets.
- Provide prompt and effective support for VIP users, ensuring minimal disruption.
- Participate in bulk asset movement, including device preparation and deployment.
- Perform spare parts replacement for laptops and CPUs.
- Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
- Provide L1 stand in support in Boardrooms and Meeting rooms.
- Troubleshoot technical issues and document solutions in knowledge base articles.
- Document incidents, resolutions, and maintain accurate service records.
MANDATORY
- Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
- Knowledge of IMAC (Install, Move, Add, Change) processes.
- Physical ability to participate in bulk asset movement.
- CompTIA A+
- Microsoft 365 Certifications
- ITIL V3/V4
- Excellent communication and interpersonal skills.
- Ability to handle VIP user issues with professionalism.
- Ability to work effectively in a team and maintain high customer satisfaction.
- Collaborate with other IT teams to ensure seamless support and issue resolution.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1892842
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned