Technical Support Engineer
Dubai, United Arab Emirates
Job Description
Key Responsibilities:
- Provide technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot software, hardware, and network issues.
- Document issues, resolutions, and maintain knowledge base articles.
- Escalate complex problems to appropriate teams while maintaining ownership until resolution.
- Assist with software installations, configurations, and updates.
- Collaborate with engineering and product teams to report bugs and feature requests.
- Conduct training sessions for clients to enhance product understanding.
- Monitor system performance and provide proactive maintenance suggestions.
- Bachelors Degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2+ years of experience in technical support or IT support roles.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Proficiency in troubleshooting network configurations and protocols.
- Experience with ticketing systems like Jira, Zendesk, or ServiceNow.
- Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
- Excellent communication skills and a customer-first attitude.
- Ability to work independently and as part of a team.
- Problem-solving mindset with strong analytical skills.
- Attention to detail and strong documentation skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Excellent interpersonal and customer service skills.
- Adaptability to rapidly changing environments and technologies.
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Job Detail
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Job IdJD1874184
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned