Technical Support Engineer
Dubai, United Arab Emirates
Job Description
JOB PURPOSE: END-USER Support - Field Support Engineer
QUALIFICATION: Graduation
CERTIFICATIONS: CCNA, MCSA, CompTIA A+
EXPERIENCE: 4 + Years
RESPONSIBILITIES (INCLUDES ALL TASKS):
QUALIFICATION: Graduation
CERTIFICATIONS: CCNA, MCSA, CompTIA A+
EXPERIENCE: 4 + Years
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
- Software Installation: Install and configure operating systems, office applications, and other software as required by users.
- System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
- End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
- Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
- Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
- Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.
- Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.
- Candidate must have hands-on experience in Windows and MAC OS.
- Must have supported end-users, Top Management Users.
- Must know about KPIs , SLAs and knowledge about ITSM tools like ServiceDesk Plus.
- Good communication skills verbal and written.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
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Job Detail
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Job IdJD1811100
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned