Job Description

Location
Doha, Qatar
Experience
5
Job Type
Recruitment

Technical Support Engineer

Scope of Work

Service provider to extend client Techn.icaJ support team by three (3) skilfed teohrical engineers to handle the daily tasks. Layer 1 and layer 2 support for users and endpoints Setup and maintain any required software on users computers'party peripherals. So!ving and troubleshooting Network i ssues. Record any incident or service requests on client Servioe desk system. 5 Supporting our users to secure and save their data. List and recocd client Endpoints such as computers, IP Phones, Laptops and printers on asset management system. Ensure that endpoint$ have the latest updates and security software installed on it Setup and troubleshoot IOT devices on client Fleet Create and report incidents telated to security or any abnormal user/s or computer/s behaviour. Managing file and J)fint servers and appl ying users permissions. Cceate and maintain Knowledge base. (T echnicaJ guides. instructions, configuration steps). Ensure that all security measurements applied on al l endpoints

Requirements

Good skills in troubles.hooting and discover the root cause. Experience in ditrerent Operating systems for Mobile, oomput&rs. and terminals Abifity to set up and iMtall any kind of software. Abil i ty lo learn and educate client users of arry new application. Has a soUd knowledge of endP

Certificates

Microsoft MCP. Comp TIA A+. Comp TIA N+, Azure Foundation, M365 administration or equivalent










Skills
Information Technology, Proactive, Written Communication Skill, Vmware, Written Communication, Networking, Sccm, Azure, Cisco, Vpn, Backups, Management Skill, Tcp/ip, Mcse, Ospf, Nt Backup, Linux, Excel, Communication Skill, Hyperv, Swift, Windows Server, Itil, Project Management Skill, Strong Understanding, Technical Skill, Project Management, Technical Support, Mpls, Technical Skills