Job Description

Job Summary:

As the first point of contact for all support inquiries, the Technical Support Coordinator plays a vital role in ensuring timely and effective issue resolution. This role involves receiving client requests, assigning them to the appropriate technical team or person, and consistently following up to track progress and closure. The Support Coordinator ensures smooth communication between clients and internal teams, enhancing overall service quality and client satisfaction.

Key Responsibilities:

Serve as the primary contact for all client support queries--via email, phone, or chat. Understand the nature of each request and assign it to the appropriate technical or support team. Maintain clear and timely communication with clients regarding the status of their requests. Follow up regularly with internal teams to ensure timely resolution and closure of issues. Document client interactions, issue details, and progress updates accurately in the system. Escalate unresolved or delayed issues to senior team members or management when necessary. Ensure a professional, empathetic, and solution-oriented approach in all client interactions. Track open tickets and generate periodic reports on issue resolution performance and trends.

Qualifications & Skills:

Bachelor's degree in any field. 2+ years of experience in a client support or coordination role is an advantage. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Proficient with helpdesk tools, ticketing systems, and basic office software. Customer-focused mindset with a proactive approach to problem-solving.
Job Type: Full-time

Pay: AED1,500.00 - AED3,000.00 per month

Application Question(s):

Your Visa status
Experience:

Technical Support: 2 years (Required)
Location:

* Dubai (Required)