Technical Software Analyst

Power Costs, Inc., is a thriving global company where you can impact millions of lives every day. Our Software helps protect the environment and lowers utility bills by optimizing energy and utility company operations. We\'re hiring and growing in locations throughout the U.S. with offices in Oklahoma, Texas, and North Carolina; We also have international offices in Australia and Mexico. We put a high value on work life harmony, by offering flexible working hours and remote work.

As a Software Analyst for our International Team, you will come in as a Techical Software Analyst to conduct demos to our clients, facilitate user trainings, and improve the quality of our products for our customers. You will act as a liaison for PCI connecting with our clients, building relationships, and updating our customers on our PCI products. More Importantly, you will have the expertise and knowledge to take our software to the next level and make our customers more successful in the process.

Duties:

• Gather, manage, and prioritize market/customer requirements
• Provide application support and consulting to internal and external clients on the proper use of PCI products
• Improve the quality and enhance the features of PCI software products by working with application development team.
• Perform testing, documentation, and quality assurance for new product features
• Conduct UAT and work with business users on project sign-offs.
• Engage in customer communication via routine calls and round tables
• Track customer satisfaction and upgrade planning
• Create and maintain product testing and customer adoption efforts
• Coordinate/facilitate training sessions
• Other duties as assigned

Requirements:

• Technical Degree Preferred
• 5-8 years\' experience in a role such as Business Analyst, Software

Analyst.

• Experience with Java or any object-oriented programming languages (preferred)
• Experience in Utilities (preferred)
• Experience with customer onboarding
• Excellent written and verbal communication skills
• Must be able to perform under pressure
• Ability to work effectively with others to accomplish organizational goals and to identify and resolve problems
• Must be committed to customer service and demonstrate appropriate attention to customer needs and requirements when making decision and taking action

EO Statement
PCI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCI is also committed to compliance with all fair employment practices regarding citizenship and immigration status