Technical Service Technologist, Middle East & Turkey
Dubai, United Arab Emirates
Job Description
Company Background:
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion\xe2\x80\x99s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our speciality portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and speciality sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.
The Technical Service Technologist is responsible for:
- Providing technical service support including on-site visits to a set number of assigned customers in Middle East and Turkey region.
- Conducting laboratory formulation of a wide range of food products demonstrating the value of our solutions and identifying new product innovation opportunities to drive business growth.
Core Responsibilities:
Qualified candidates will have:
- Customer Relationship Management - Build outstanding customer relationships by using recognized superior technical expertise. Be the first point of contact for assigned customers requiring technical support. Network with customers, external collaborative partners, and build relationships within the food industry.
- Technical Customer Support - Analyze customer processes and formulations and provide timely recommendations meeting customer requirements for cost savings, quality improvements, or product innovation. Utilize analytical equipment to diagnose problems and apply food technology knowledge to subsequently make recommendations on ingredient selection and/or process adjustments. Utilize laboratory and pilot plant equipment to conduct trials related to customer projects this involves recipe / process development or fine-tuning and may be required to be done in the presence of customers. Provide product documentation support to customers.
- Internal stakeholders and technical resource co-ordination - Organize visits to customers and/or visits from customers to the Ingredion Idea Labs within the EMEA region. Develop strong collaboration with the regional commercial leaders to prioritize projects / activities, and to deliver innovative solutions to maximize business return.
- Management of Customer Relationship Management data \xe2\x80\x93 Comply with best practices and company standards for data management and reporting. Record and share relevant customer activities and project updates in designated knowledge management tools.
- Local EHS Management - Display exemplary participation and leadership in our EHS program as well as Continuous Improvement and Customer Excellence initiatives.
Qualified candidates will have:
Mandatory requirements:
- Degree or equivalent in a Food Science, Food Technology or Food Engineering discipline.
- Solid experience in a technical service or product development role in the food industry
- Proven track record of delivering successful product innovation projects
- Experience of technically supporting customers in the food industry, experience in running pilot plant equipment and supervising factory trials
- Excellent knowledge of common food processes, food ingredient functionality, food formulation and ingredient interactions
- The role will require regular travel throughout the region to visit customers and other Ingredion sites.
- Fluent in English
- Travel within the area will be expected on a regular basis for client visits
- Travel to Europe for team meetings will also be needed
- Anticipate customer needs and proactively create new solutions that exceed customer expectations
Required behaviors and skills:
- Curious, creative, agile
- Readily help colleagues by sharing knowledge and expertise
- Work proactively to continually improve own results
- Challenge the status quo by offering ideas to make things better, faster and with value creation in mind
- Ask questions to understand organizational processes and opportunities for change
- Enjoys collaborating with others to find differentiated solutions
Relocation available: No
Travel \xe2\x80\x93 Frequent travelling to other regions in the region
Relocation Available: No
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Job Detail
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Job IdJD1504359
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned