Job Description

About the Role

We are looking for a

skilled and passionate Technical Service Wrap & Print Specialist

to join our growing team. The ideal candidate will provide customers with expert technical support, professional installation, training, and troubleshooting related to graphic films and vinyl applications. This role is key in ensuring product excellence, customer satisfaction, and continuous improvement across our print and wrap solutions.

Key Responsibilities

Provide

technical support and product recommendations

to customers for printing, laminating, installation, troubleshooting, and film removal.

Educate customers

on best practices for film application, care, and maintenance. Conduct

product evaluations and comparisons

between CMYK and competitor products to assess performance and installation quality. Collect and communicate

customer feedback

to internal teams to drive product improvement and innovation. Operate lab equipment to test and analyze film properties;

prepare detailed reports

on test results and findings. Support

product warranty evaluations

related to installation and performance. Assist with

claim investigations

and support

third-party certification

processes. Create

instructional content

, including training materials, guides, and tutorial videos for installers and customers. Conduct

on-site and virtual training sessions

and technical support visits for customers and the sales team. Represent CMYK at

trade shows, exhibitions, and industry events

.

Requirements

Minimum

2 years of experience

in vinyl installation or a related industry.

High school diploma or equivalent

(technical training preferred). Proven experience in

vehicle vinyl wrap installation

. Working knowledge of

wide-format printing and finishing processes

. Strong communication and interpersonal skills, with proficiency in

English

. Self-motivated, proactive, and capable of working independently. Solid technical understanding of

vinyl applications

and

graphic film materials

.

Preferred Qualifications

Knowledge of

digital printers

and

color management

. Experience in

vehicle wrap graphic design and layout

(Adobe Illustrator, Photoshop, and vehicle templates). Familiarity with

wrap shop operations

and commercial best practices. Demonstrated expertise in

vinyl wrap techniques

and

surface preparation technologies

.
Job Type: Full-time

Pay: From AED4,000.00 per month