Job Description

For our client, a well-established medical devices business, we are seeking a highly motivated Technical Service Professional Trainer based in Dubai, UAE. This role will be responsible for the implementation of technical education for technicians at the business partners across the META region.
At DNA Recruitment, we carefully review all applications and aim to contact every suitable candidate within max. 5 working days. If you don't hear from us, please consider your application unsuccessful on this occasion.
Technical Service Professional Trainer - Job Responsibilities:

• Acquire skill and knowledge of the repair process by receiving technical training when a new product is launched, and be responsible for deploying the new technology to distributors by conducting the required service training.
• Align with different business units on the new product launch and ensure proper training plans to get the partner ready for execution afterwards.
• Plan, arrange, and execute annual service trainings to close local gaps and meet the required annual strategy.
• Ensure the maintenance of all the required tools & jigs to properly execute the agreed training plans.
• After conducting the service training, implement evaluation of trainees and proceed with certification, also maintain all the required certification records updated for traceability.
• Be responsible for supporting, monitor & coaching distributors to ensure the right performance in the country in accordance with global standards, and then provide the appropriate suggestions for improvements.
• Review the local monthly repairs performance to improve local capabilities through country workshops, unplanned visits, and share best practice opportunities to reduce local turnaround time.
• Review and support business partners when it comes to technical repair queries.
• Work with the service operations specialist to ensure updated training license renewals by business partners.
• Work closely with the EMEA L&D team and follow the same training processes, guidelines, and standards.
• Possibly to support the RRC Dubai team as required to maintain the relevant repair skills & get updated with the latest service training modifications & instructions

Technical Service Professional Trainer - Job Requirements:

• Associate degree in Electrical, Electronics, Bio-Medical, or Computer Science from an accredited college or university (or equivalent knowledge), required. A bachelor's Degree is preferred.
• Certified/licensed trainer on the assigned products.
• Minimum five years' experience as a Field Service Engineer in the medical area.
• Experience working with distributors and/or previous experience working with distributors.
• Basic financial understanding of the business.
• Availability to travel as business requires.
• Teamwork-oriented with strong communication skills.
• Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and distributors.
• General understanding of business policies and practices.

If you are a technically strong service professional with hands-on medical device experience, certified training expertise, and a passion for developing distributor capabilities, this role offers the opportunity to lead technical service education across the META region, support new product launches, and elevate repair performance in line with global standards within a well-established medical devices organization.
DNA consultant in charge of this requisition:
Agnieszka Bednarz
CEEMEA Senior Research Consultant
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