Job Description

Technical Service Delivery Lead || .NET background || 15 yrs

Location:

Dubai

Role:

Full-time

Job Summary

Seeking a seasoned Technical Service Delivery Lead with 10-15 years of experience in managing and delivering complex application services. The ideal candidate will have a strong technical background in .NET, web-based applications, Flutter, Drupal, and COTS (Commercial Off-The-Shelf) applications, coupled with proven expertise in Application Managed Services (AMS) including enhancements delivery using Agile methodology. This role requires a strategic thinker with hands-on technical skills and a passion for delivering high-quality solutions that meet client expectations.

Key Responsibilities

Lead end-to-end service delivery for application support, maintenance, and enhancement projects, ensuring SLAs and KPIs are consistently met. Manage cross-functional teams across multiple technologies including .NET, Flutter, Drupal, and COTS platforms. Should be aware of APIs and interfacing with other ERP & Non ERP systems. Collaborate with clients to understand business requirements and translate them into technical solutions. Oversee incident, problem, change, and release management processes including bug fixes. Able to trouble shoot and facilitate team for resolution of critical incidents. Drive the critical and high priority incident resolution Proactive and reactive problem management Ensure Application Performance tuning and proactive monitoring Drive continuous improvement initiatives to enhance service efficiency and customer satisfaction. Ensure compliance with ITIL best practices and organizational standards. Provide technical leadership and mentorship to development and support teams. Coordinate with vendors and third-party providers for COTS application support and enhancements. Prepare and present service performance reports to stakeholders and senior management. Lead Agile-based enhancement delivery initiatives, including sprint planning, backlog grooming, and retrospectives. Required Skills & Experience 10-15 years of experience in IT, with at least 5 years in a service delivery or technical leadership role. Strong hands-on experience with .NET Framework / .NET Core, web-based application development, Flutter, Drupal CMS, and COTS application implementation and support. Proven track record in managing Application Managed Services (AMS) engagements. Deep understanding of ITIL processes and service management tools (e.g., ServiceNow, BMC Remedy). Excellent communication, stakeholder management, and team leadership skills. Experience in working with geographically distributed teams and clients. Experience in Agile methodology and enhancement delivery practices.

Preferred Qualifications

ITIL Foundation or higher certification. Experience in Agile/DevOps environments. Exposure to cloud platforms (Azure, AWS, or GCP). PMP or equivalent project management certification is a plus. Why Join Us? Work with cutting-edge technologies and global clients. Be part of a dynamic and collaborative team. Opportunities for continuous learning and career advancement. Competitive compensation and benefits.
Job Type: Full-time

Pay: Up to AED360,000.00 per year

Application Question(s):

What is your current annual salary (in AED)? What is your expected annual salary (in AED)? What is your notice period? (in days) What is work Visa type/ work authorization for Dubai?
Experience:

Application Managed Services (AMS): 10 years (Required) .NET Framework / .NET Core: 10 years (Required) service delivery: 10 years (Required) Dubai based work: 10 years (Required)
License/Certification:

ITIL Certification (Required) PMP Certification (Required)
Location:

* Dubai (Required)