Job Description

Job Title Technical Expert

Description

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Wartsila is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wartsilians - put our hearts and minds into turning Wartsila's purpose of enabling sustainable societies through innovation in technology and services into reality.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

Position Description

Technical Services is a globally recognized technical knowledge function in Wartsila, supporting internal and external stakeholders during the lifecycle of products and solutions.

The Technical Expert - Technical Services gives technical support to internal and external customers after handover of the systems from Engineering and Execution departments to Services department (during warranty and lifecycle period).

The Expert participates in product improvement and development activities, supports field service activities and conduct technical investigations into the issues encountered in the field.

We are now looking for a Technical Expert with competency in LNG and/or LPG systems to enhance our capability of performing lifecycle support tasks for Wartsila Gas Solutions product family.

We offer you interesting tasks in a multicultural environment where you will gain deep knowledge of the Gas Solutions product family.
Services organization in Gas Solutions Business Line is taking a new shape and putting more focus to even better support the customers using Gas Solutions equipment. Now we start to strengthen the Technical Services function.

Responsibilities

To solve technical issues in the field related to the Gas Solutions systems (LNG/LPG/Biogas Systems), products and their components
To proactively provide recommendations to customers based on data/information received in the field
To provide technical training to the customers as well as Wartsila colleagues in Gas Solutions, Service Units and other departments
To provide technical content as well as to coordinate technical bulletin creation within own responsibility area
To support R&D and product development processes field feedback/experience back to the Product Development process
To perform Root Cause Analysis for severe issues experienced in the field in order to trigger corrective actions and needed product improvements
Works with sales team to identify customers real needs and produce best fit solutions
Cross functional activities: being a smart facilitator, being the technical lead in operational troubleshooting and handling customer expectations

Requirements

• Higher degree in engineering (e.g. Bachelor or Master degree) - Process-, Mechanical Engineering or an relevant engineering education
• Previous experience from Maritime (Ship/FPSO), Oil & Gas and/or Process industry
• Previous experience of LNG and/or LPG systems is beneficial
• Field Service experience (onshore/offshore) is highly recommended
• Good command of English, both oral and written

We expect you to be proactive and willing to learn and adapt to new technologies. Our official working language is English, you should have good command of English, both oral and written.

Willingness to travel, i.e. installation and follow-up of equipment for field testing or on-site troubleshooting (estimated 40-80 days per year).

Please apply by 15th Sept 2022

Contact person to give further information
Mayukh Bandopadhyay, Manager - Technical Services
Mobile: +47 45165752 (CET)

At Wartsila we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Wartsila is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wartsila's net sales totalled EUR 4.8 billion. Wartsila is listed on Nasdaq Helsinki. Find out more at www.wartsila.com .

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