Who are we?
Equinix is the worlds digital infrastructure companyxc2xae, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Technical deployment management resource focused on the physical implementation of all customer cage deployments. TDAs plan, monitor, and manage project implementations from initiation through completion, including the oversight and coordination with vendors. They deliver project implementations on time according to customers' specifications, meeting customers' and Equinix's quality standards.
Responsibilities
Project and Program Management
Ownership of the technical implementation of the deploymentxe2x80x8b
Develops project implementation plans/task lists for deployments, leads internal project kick-off
Organized and proactive collaborator able to interpret, translate, and communicate technical details to cross-functional stakeholdersxe2x80x8b
Responsible for scope understanding and ownership of the technical implementation of the deployment, to include vendors and internal installation teamsxe2x80x8b
Manages, monitors, and executes planned activities of the internal technical team, cross-functional group,s and Customer Operations team in the Equinix business systems (i.e., Siebel fulfillment) to ensure project milestones and commitments are metxe2x80x8b
Liaises with CPM to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectationsxe2x80x8b
Responsible for support, data collection, and metrics analysisxe2x80x8b, manages initiatives to ensure accuracy and installed base data integrityxe2x80x8b
Conducts final walk-through at the end of the projectxe2x80x8b
Design validation and troubleshooting
Possesses deep technical knowledge of all Equinix products/ processes with experience in the Data Center data center environmentxe2x80x8b
Responsible for leading the feasibility review of design packages, validating customer order requirements against scope and the Equinix process, and proposing alternative solutions as requiredxe2x80x8b
Offers solutions cross-functionally to resolve customers' non-standard order requirementsxe2x80x8b
Responsible for managing implementation-related customer escalations
Implementation and Delivery
Plans, develops, and delivers intermediate-scale customer implementations, in a moderate scope
Schedule implementation meetings with cross-functional groups
Monitors and ensures the timely closure of operational activities, by submitting accurate information to the company's business system tools
Cross-Functional, Support & Communications
Investigates and collaborates with cross-functional teams to resolve moderate issues during project implementation
Maintains regular communication with functional and cross-functional teams throughout the implementation.
Handles the escalations, investigates, and resolves the issues with close guidance from senior team members or/manager.
Communicates with cross-functional groups on project plans and implementation progress for small to medium-scale projects.
Process Support/Optimization
Reviews business and/or technical processes (e.g., provisioning lead time, and effectiveness) within the Data Center and identifies opportunities for process improvements within a moderate scope.
Systems Support
Provides intermediate system-level support for Data Center operations systems through determining a course of action based on guidelines, and modifies processes and methods as required
Partner with the operations team members to find solutions
Data Support/Analysis
Ensures that operations provisioning data is accurately input into Equinix business systems tools
Collaborates with own team and operations team(s) to investigate and perform physical audit tasks
Vendor Management
Acts as a point of contact for vendors on deployment-specific questions/concernsxe2x80x8b
Consults with Sales Engineering and Category Managers to review third-party vendor quotes, and negotiates delivery lead times on services and materialsxe2x80x8b
Coordinates onsite efforts with vendors and submits and manages PR/PO requests, as appropriatexe2x80x8b
Responsible for staying abreast of vendor work status and communicating updates to CPM
Skills & Abilitiesxe2x80x8b
xe2x80x8bSkilled time manager xe2x80x8b
Detail oriented xe2x80x8b
Clear communicatorxe2x80x8b
Continuous improvement mindsetxe2x80x8b
Delivers excellent service and customer experiencexe2x80x8b
Focused and quick thinking in high-paced environmentsxe2x80x8b
Effective at multitaskingxe2x80x8b
Qualifications
Typically requires a minimum of proven years of related experience with a Bachelors degree, or equivalent work experience
Knowledge of Data Center infrastructure, including facilities and operations
Strong Project Management skills, including large-scale customer implementations
Experienced in engaging with vendors
Customer-focused mindset
Strong communication skills, including the ability to present to key stakeholders
Ability to analyse metrics to identify Data Center Operations system and process issues, propose solutions, and work with Regional Operations for the implementation of solutions
The ability to identify implementation risks, analyse solutions, and execute with a high sense of urgency
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.