Job Description

We are looking for a Technical Customer Support Executive to assist customers with our smart home automation solutions, Access Control System & ELV. The role involves handling customer queries, troubleshooting devices (smart lighting, security, etc.) and providing remote support when needed.

Key Responsibilities:

Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy. Log, prioritize, and track customer issues or service requests through the ERP or CRM system. Troubleshoot basic service concerns (e.g., scheduling mishaps, technician delays) and escalate complex cases to supervisors or technical teams. Provide timely updates and confirmations (e.g., service bookings, technician ETA, completion status). Provide basic sales support by following up on leads and inquiries. Preparing proposals, quotations, and service agreements. Collaborate with installation and maintenance teams to resolve system issues effectively. Handle feedback, complaints, and ensure prompt resolution escalation when required.

Requirements:

Proven experience in technical support within Home Automation, ELV, or access control systems. Strong understanding of hardware and software components related to ELV and security systems. Excellent problem-solving skills and the ability to work under pressure. Effective communication skills in English is required. Ability to work independently and as part of a multidisciplinary team. Technical certifications relevant to ELV, networking, or access control systems are preferred. Flexibility to respond to urgent calls and provide on-site support when necessary. Strong customer service orientation and attention to detail.
Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month