Technical Coordinator I AFET I Dubai, UAE

Overview of the role:

Coordinate with the call centre and ensure all the complains are registered in CAFM system and updated on a timely manner as per SLA/KPI. Prepare estimations and quotations.

What you will do:

Key Accountability -1

Responsible for :

• Prepare the estimation and quotations as per contract SLA.
• Submit to client the commercial proposals.
• Support Engineer in scheduling the works.
• Open the SR on the CAFM system for all received complains.
• Close all the CM/RM SR in the system and maintain records.
• Coordinate with Supervisors to collect data for service entries.
• Ensure that all service reports are entered in the system without any errors.
• Do the labour hour posting on the SKM system
• Maintain service report files in a standard manner for future reference and audit purpose.

Key Accountability -2

Responsible for :

• Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
• Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA\xe2\x80\x99s, KPI\xe2\x80\x99s.
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team

Key Accountability -3

Responsible for :

• Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
• Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
• Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times

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