Job Description

Job Title INT

Description

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
Requirements:
Education, Experiences & Skills Desired (but not limited to):
Bachelor degree, master's degree preferred
5+ years support services experience, with specific focus in IT security
Business development, customer relationship management and problem resolution experience
Demonstrated expertise in Account Management, Service Management and/or Consulting with an ability to interface with a broad and diverse set of clients an advantage
Experience serving as a customer advocate - able to understand and articulate the needs of the client and deliver on those needs
Service DNA - understanding customer service excellence inside-out and identifying areas for improvement on a daily basis
Operational excellence qualification (ITIL) or experience
Adaptability - maintain performance under pressure to ensure effective decision making in a fast paced environment
Analytical Ability - effectiveness in analyzing situations and identifying key issues
Planning and execution - defining and measuring business goals, monitoring progress, taking action when necessary to rectify situations and meet deadlines
Teamwork - ability to facilitate and harness cross-team collaboration working with teams in person and virtually
Proactive - taking responsibility for making things happen
Excellent communication and negotiation skills at all levels, from front line engineers to executive level
The ability to translate engineering deliverables into executive communication and lead situations when they go off track
Familiarity with Trend Micro products preferred

Must be able to speak Arabic fluently
Technical Requirements:
5+ years handling technical escalations and/or technical account / client / customer managementworking experienceis a plus
More than 3 years of complex troubleshooting and management experience in a multi-protocol (TCP/IP) routed network environment including LANs/WANs, Active Directory, Network architecture, TCP/IP, SMTP, HTTP, FTTP, IIS and firewalls. IDS/IPS, Data center, Storage, Systems Security, Network Security
More than 3 years knowledge in Microsoftand/or UNIX Operating Systems
Core Skills
Solid multi-tasking and problem resolution abilities
Demonstrated expertise in handling technical escalations and/or Consulting, with an ability to interface with a broad and diverse set of clients
Ability to effectively and efficiently instruct and guide customers onsite, online and via telephone is essential
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

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