Provides regular supervision and mentorship over direct reports.
Ensures regular and effective communication with direct reports on performance, goals, and coaching.
Facilitates daily agent coaching, guidance, management, and development sessions in both written and verbal format to improve the performance of direct reports.
Participates in client-related activities to include client calibration sessions and project planning.
Manages timekeeping and timecard entry of the team to ensure zero discrepancy rate
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