Job Description

Job Category: Retail - Management
:
Job Title: TEAM LEADER
REPORTS TO: STORE MANAGER
Organisation unit: Hermes middle east
Scope of JOB: Middle East Region
We are looking for a dynamic and charismatic Team Leader with a luxury fashion and watches & jewellery background. In this role, you will lead, inspire, and develop the sales team while ensuring an exceptional client experience in a fast-paced retail environment. Reporting to the Store Manager, you will be a key driver of team performance, brand storytelling, and operational excellence.
Responsibilities
Leadership & Team Development:
Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
Support the Store Manager in driving performance, coaching, and developing individual team members.
Foster a collaborative and agile team environment where creativity and initiative are encouraged.
Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.
Client Experience & Sales Excellence:
Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.
Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.
Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.
Support the team in upselling, cross-selling, and storytelling to enhance the client journey.
Business & Operations Management:
Monitor key performance indicators (KPI's) and contribute to strategic decision-making to optimize sales.
Ensure smooth daily operations, including stock management, visual merchandising, and store standards.
Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.
Support with reporting, team scheduling, and business priorities.
EXPERIENCE
5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery.
A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.
Strong commercial mindset, with the ability to drive business while maintaining brand integrity.
Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.
A natural storyteller with excellent communication and interpersonal skills.
Agile, adaptable, and curious, always seeking opportunities to elevate the store's performance.

Skills Required