Team Leader User Support Banking

Dubai, United Arab Emirates

Job Description

A hands-on leadership role managing the frontline helpdesk and user support function within a banking environment

  • Day-to-day leadership of user support teams
  • Managing ticket flow, prioritisation, and escalation
  • Ensuring service levels and response standards are met
Opportunity to lead a core support functionClear step-up leadership role
  • 8-10+ years' experience in IT support
  • Must currently be supporting a GCC bank
  • Prior experience leading small support teams
  • Strong operational and people management skills
This opportunity is with a reputable organisation in the financial services industry.
  • Clear step-up leadership role
  • Opportunity to lead a core support function
  • Stable, regulated environment

Skills Required

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Job Detail

  • Job Id
    JD2220590
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned